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What AlphaSync connects to, and what it does not
AlphaSync attaches to the phone and the calendar your practice already runs. You do not migrate your records and you do not move onto a new booking system. Here is how that works, what we need from you, and what is confirmed today.
How the system attaches to what you already run
Calls are answered on a number the practice controls, usually through a forwarding rule on a line you already own. The number stays yours, and it stays with you if you ever stop working with us.
Booking lands in whatever calendar the practice already uses. We read that calendar and write into it, inside your rules on treatment length, injector, room and location. We do not ask you to move your diary.
Patient records stay where they are. We do not copy your patient database, and we do not build a parallel chart. The agent keeps only what is needed to complete a booking and write the call up. The patient record stays your system's record, with access limited to what the practice grants.
Where a system cannot be reached, we say so before any commitment.
The phone number
Yours, on your account, answered when the front desk cannot pick up.
The calendar
The one your team already opens every morning. Bookings land there.
The patient record
Stays in your system. No migration and no second chart.
What we need from your practice to set this up
Five things, and none of them is a migration.
- A phone number, or a forwarding rule. A dedicated line, or a rule that forwards the calls you already miss. You keep ownership either way.
- Calendar access, or a booking API. Read and write access to the calendar that holds your bookings, scoped by you. If your platform exposes an API, credentials for it.
- Your hours and services. Opening hours per location, treatment lengths, who performs what, and the services the agent may book.
- Your wording. The answers to what callers actually ask: price ranges you approve, parking, consultation policy, cancellation policy, and what the agent must never guess.
- Someone to make decisions. One person who can approve scope and grant access, plus one named person who learns the runbook and holds the system day to day.
Access sets the schedule. If granting calendar access takes three weeks internally, the build takes three weeks longer. We ask for the narrowest access that lets a booking be written and a call be written up, and you can revoke it.
What a booking handoff looks like
This is what changes on a Tuesday afternoon.
- The call arrives. A forwarding rule sends it to the agent, which answers in your practice name and says it is an AI assistant.
- It asks your questions. Treatment interest, whether they have been in before, and when they want to come in. It answers from your material.
- It checks your calendar. Real slots, inside your rules on treatment length, injector and location. If nothing matches, it does not invent a time.
- It books, and reads the details back. The appointment lands in the calendar your team uses, and the caller hears the date and time before the call ends.
- The write-up reaches your team. Name, callback number, reason and what was booked, in a few lines your coordinator reads in seconds.
When a booking cannot happen on the call
The agent takes the details and the times the caller wanted, and your team books by hand.
Number-only
Calls are answered and messages taken with a real callback number. Nothing is written into the calendar.
Message handoff
The summary reaches the front desk by email or text, and your coordinator books it in the system they already use.
List export
For reactivation, the practice runs the export and we work from that file.
Which fallback applies to which system is handed over on the growth session, before any commitment.
Where we stand today
Stated plainly, because you would find out anyway.
AlphaSync has no shipped connection to any practice-management, booking or patient-record platform, and no client deployments to point at. No named vendor on this page is a working connection today.
A connection is built during implementation against your setup, with the access you grant. There is no packaged connector list yet, and we publish no logo wall or support matrix we cannot back.
Confirmed today
- The voice agent answers calls and takes messages. You can hear it on the growth session.
- Calls are answered on a number the practice controls, through a forwarding rule.
- Booking can be configured against a calendar you grant access to, built per practice.
- Follow-up and reactivation messages run on the channels you already use.
- Where a platform cannot be reached, the fallbacks above apply.
Which system do you run?
That is the question this page exists to ask.
Say the name of the platform that holds your bookings, and the system that holds your patient records if it differs. Say what your phone setup is: a desk phone, a mobile the front desk carries, or an answering service you already pay for. None of those answers is a problem. Guessing is.
If you are on one of the platforms named above, say so when you book. If you are on something else, name it anyway, including a spreadsheet or a paper diary. The honest answer beats a tidy one.
Add the name to the notes when you book, or say it in the first two minutes.
The session runs 45 minutes. If we cannot reach your systems, you still leave with the checklist below and a written answer.
A checklist you can use with any vendor
None of this depends on AlphaSync. Use it before you talk to us, or after you talk to someone else.
- Write down every number that rings at the practice, and which one is on the website and the Google profile.
- Name the system that holds your bookings, and who can grant write access to it.
- Confirm your patient records stay put. If a vendor needs your patient list before it starts, ask why.
- List the channels new enquiries actually arrive on.
- Ask what happens when a booking cannot be completed on the call, and how fast the details reach a person.
- Ask what happens when the connection breaks, and who watches for that.
- Ask for the limits in writing: which systems are confirmed, which are not, and the fallback for each.
- Ask who owns the number, the scripts, the data and the list, and how your data comes back out.
- Ask for one live call, not a recorded one, and a transcript afterwards.
- Ask for a short first term. A vendor confident in the work does not need five years.
Those are the questions we would ask if we were buying. This page is our attempt to answer them first.